Refunds and Return Policy

Last Updated: September 22, 2o24

1. Refunds for Membership Fees

Membership fees paid to the United States Branch of the Institution of Fire Engineers (IFE USA) are non-refundable once the membership has been processed and activated. In certain exceptional cases, such as administrative error or duplicate payment, partial or full refunds may be considered at the discretion of IFE USA. Requests for such exceptions must be submitted in writing within 30 days of the payment date.

2. Refunds for Event Registrations

Event registration fees, including conferences, seminars, webinars, and training courses hosted by IFE USA, are generally non-refundable unless otherwise specified in the event details. However, registrants who cannot attend an event may request a refund or transfer their registration to another person or future event in accordance with the following guidelines:

• Full Refund: Requests for a full refund must be made at least 30 days prior to the event.
• Partial Refund: Requests made between 15-29 days prior to the event may be eligible for a partial refund of up to 50%.
• No Refund: No refunds will be issued for cancellations made less than 15 days before the event.

IFE USA reserves the right to cancel or reschedule any event. In such cases, registrants will be offered a full refund or the option to transfer their registration to a rescheduled or future event.

3. Refunds for Educational Materials

All sales of educational materials, including books, manuals, and online resources purchased through IFE USA, are final. Refunds or exchanges will not be provided for digital materials once accessed or downloaded. In the case of physical products, refunds or replacements will only be provided if the item is defective, damaged in shipping, or an incorrect item was received.

4. Process for Refund Requests

To request a refund, members, event attendees, or customers must submit a written request to info@ifeusa.org with the following details:

• Full name
• Contact information
• Reason for the refund request
• Proof of purchase (receipt or transaction number)

Refunds will be processed within 14 business days of the approval of the request. Any refunds issued will be credited back to the original payment method.

5. Contact Information

For further assistance with refunds, returns, or cancellations, please contact: Institution of Fire Engineers – USA Branch
Email: info@ifeusa.org
Phone: (XXX) XXX-XXXX